Last Updated: October 18, 2026

Thank you for shopping with Yulsen. We aim to ensure that your decorative accessories arrive safely and in a timely manner. This Shipping Policy outlines our order processing procedures, shipping arrangements, and delivery guidelines.

1. Order Processing

Once your order has been placed successfully, our fulfillment team will begin preparing your items for shipment.

Order processing typically takes 1–3 business days, during which we confirm order details, check product availability, and prepare your package for dispatch.

Orders placed on weekends or public holidays will generally be processed on the next business day.

2. Shipping Fees & Delivery Time

Yulsen offers shipping to eligible destinations based on our current shipping coverage.

• Standard Shipping Fee: USD $5.99 per order
• Estimated Delivery Time: 10–20 business days after shipment

Shipping fees and delivery estimates may vary depending on your destination, selected shipping method, and applicable promotions. The final shipping cost will be displayed at checkout before payment is completed.

Delivery times are estimates and may be affected by circumstances beyond our control.

3. Shipping Delays

We work with our logistics partners to arrange reliable delivery. However, unexpected delays may occur due to factors such as:

• Customs inspections and clearance
• Severe weather conditions
• Public holidays
• Transportation or carrier disruptions
• Seasonal demand and high shipping volumes

We appreciate your understanding if your package takes longer than expected to arrive.

4. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available.

You can use the tracking number provided in your email to monitor your package through the designated carrier or a supported parcel tracking platform.

Please allow 48–72 hours after dispatch for tracking information to become available or update in the carrier's system.

5. Multiple Shipments

Orders containing multiple accessories may occasionally be dispatched in separate packages, depending on inventory availability and fulfillment arrangements.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

6. Order Changes & Cancellations

If you need to update your shipping address, contact details, or ordered items, please contact us within 12 hours of placing your order.

Email support@yulsen.com and include the following information:

• Order Number
• Email Address Used for the Order
• Details of the Requested Change

We will make reasonable efforts to accommodate your request. However, changes or cancellations cannot be guaranteed once order processing or shipment has begun.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may make another delivery attempt, leave a notification, or hold the package at a designated collection point.

Customers may need to contact the carrier directly to arrange redelivery or collection.

Yulsen cannot guarantee recovery of packages returned due to an incorrect address, unsuccessful delivery attempts, or failure to collect a package within the carrier's specified holding period. Any applicable reshipping or refund arrangements will be handled in accordance with our policies and applicable law.

8. Delayed Shipments

If your tracking information has not changed for several days, your package may still be in transit or awaiting processing at a logistics facility.

If there has been no tracking update for more than 7 days, please contact our customer support team. We will review the available tracking information and assist with a carrier inquiry where appropriate.

9. Lost or Missing Packages

If a shipping carrier confirms that your package has been lost in transit, please contact us so we can review the situation and determine an appropriate solution, which may include a replacement or refund where applicable.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, or the carrier first.

Please contact our support team if the package remains missing. We will review the circumstances and assist in accordance with our applicable policies and legal obligations.

10. Shipping Locations

Yulsen ships to eligible destinations based on available carrier services and fulfillment arrangements.

Depending on product availability and logistics requirements, orders may be handled by different fulfillment facilities or shipping partners.

If we are unable to ship an order to your destination because of shipping restrictions or carrier limitations, we will notify you and arrange an appropriate resolution, including a refund where applicable.

11. Customer Responsibilities

By placing an order with Yulsen, customers are expected to acknowledge the following:

• Delivery dates are estimates and are not guaranteed.
• Customers should provide accurate and complete shipping information at checkout.
• Import duties, customs fees, and destination taxes may apply and are the customer's responsibility unless otherwise stated or required by law.
• Customers should monitor tracking updates and follow any delivery instructions provided by the carrier.
• Delivery disputes and missing-package claims will be reviewed based on available shipping records and applicable consumer protection laws.

Contact Us

If you have questions about shipping, delivery status, or a missing package, please contact our customer support team.

To help us assist you efficiently, include your Order Number and the email address used to place your order.

Brand Name: Yulsen

Company: SculptAura LLC

Email: support@yulsen.com

Customer Service Phone: +1 330-606-2036

Business Address: 1643 Pearl St 
Boulder CO 80302
US