FAQs
Welcome to the Yulsen Help Center. Here you'll find answers to common questions about our products, orders, payments, shipping, and customer service.
If you need further assistance, please contact us at support@yulsen.com. For order-related inquiries, please include your Order Number and the email address used to place your order so we can assist you more efficiently.
1. Orders & Payments
How do I use a discount code?
To apply a discount code to your order, follow these steps:
- Add your favorite accessories to your shopping cart.
- Proceed to checkout.
- Find the Discount Code or Promo Code field.
- Enter your code and click Apply.
- Confirm that the discount has been applied before completing your payment.
On mobile devices, you may need to expand the order summary to find the discount field.
What payment methods do you accept?
Yulsen accepts the payment methods available at checkout, which may include major credit cards, debit cards, and supported digital payment services.
Available payment options may vary depending on your location and the checkout provider.
How much does shipping cost?
Shipping fees depend on your delivery destination and the shipping options available for your order.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
2. Shipping & Delivery
Do you offer international shipping?
Yulsen aims to serve customers in multiple regions. Available shipping destinations depend on our current delivery coverage and logistics arrangements.
Please check the available shipping options at checkout to confirm whether we can deliver to your location.
How long will my order take to arrive?
Delivery time depends on order processing, destination, and the shipping method selected.
Estimated Delivery Time: 10–20 business days after shipment
Please note that customs inspections, weather conditions, and local carrier delays may affect delivery schedules.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, when tracking is available.
Use the provided tracking information to follow your package as it moves through the delivery process.
Why hasn't my tracking information updated?
Tracking updates may take 24–48 hours to appear after shipment. For international orders, information may remain unchanged while a package is in transit between facilities.
If your tracking information remains unchanged for an extended period, please contact our customer support team.
Why was my order delivered in separate packages?
Some orders may be shipped in multiple packages depending on product availability and fulfillment arrangements.
If your items are shipped separately, tracking details will be provided for each shipment when available.
3. Order Changes & Cancellations
Can I change my shipping address?
If your order has not been shipped, please contact us as soon as possible to request an address change.
Include the following details in your email:
- Order Number
- Email Address Used for the Order
- Corrected Shipping Address
We will do our best to accommodate your request, but changes cannot be guaranteed once order processing or shipment has progressed.
Can I modify the items in my order?
If your order has not entered processing, we may be able to assist with changes to your selected items.
Please email support@yulsen.com with your Order Number and the details of your request. Changes depend on the order's current status.
How do I cancel my order?
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests are subject to the order's processing status. Orders that have already been shipped generally cannot be cancelled and may instead be subject to the applicable return policy.
4. Product Support
My item arrived damaged. What should I do?
We're sorry to hear that your order arrived damaged. Please contact support@yulsen.com and provide the following information:
- Order Number
- Email Address Used for the Order
- Photos of the damaged item
- A photo of the packaging, if available
Our team will review your request and help determine an appropriate solution.
What if I receive a defective product?
If your item appears to have a manufacturing defect, please contact us with your Order Number, a brief description of the issue, and clear photos or videos showing the problem.
Our customer support team will review the details and assist you according to our applicable policies.
What if I receive the wrong item or an incomplete order?
If you receive an incorrect item or discover that something is missing, please contact us with your Order Number and a description of the issue.
Photos of the items received and the packaging can also help us investigate and resolve the matter more efficiently.
5. Account & Order Notifications
I haven't received my order confirmation email. What should I do?
Please check your Spam, Junk, or Promotions folder first.
If you still cannot find your confirmation email, contact support@yulsen.com with the email address used during checkout so we can help verify your order.
When will I receive my tracking number?
Tracking information is provided after your order has been processed and shipped.
If you haven't received a shipping confirmation within the expected processing period shown on our website, please check your email folders or contact our support team for assistance.
6. Company Information
Brand Name: Yulsen
Company: SculptAura LLC
Email: support@yulsen.com
Customer Service Phone: +1 330-606-2036
Business Address: 1643 Pearl St
Boulder CO 80302
US